Client Services and Administrative Coordinator

The Client Services and Administrative Coordinator plays a key role in supporting a small, east-side client‑focused law firm specializing in estate planning, elder law, and special needs planning. This position manages front‑office operations, assists with scheduling and client communication, and provides essential administrative support to attorneys and staff. Because the firm works closely with seniors, individuals with disabilities, and families navigating sensitive planning issues, the ideal candidate is compassionate, patient, and highly organized.

We are looking for the right employee to grow with our firm.  Please send resume with cover letter to career@mcfaddenbushnell.com.

Details:

  • Full-time, in-person in Shaker Heights, Ohio.

  • Predominantly Monday through Friday, 9-5.

  • Salary: $32,000 - 38,000

Key Responsibilities

  • 📞 Answer and direct incoming calls with professionalism, empathy, and clarity

  • 🤝 Welcome clients and visitors, creating a calm and supportive environment for individuals who may be dealing with emotional or complex planning matters

  • 📅 Maintain attorney calendars, including scheduling consultations, document‑signing appointments, family meetings, and follow‑up calls

  • 🗂️ Prepare, copy, scan, and organize legal documents, including intake forms, engagement agreements, estate planning drafts, and correspondence

  • ✉️ Handle mail and document deliveries, ensuring timely distribution and filing

  • 📑 Assist with client intake, including gathering preliminary information and updating client records

  • 🧾 Support the preparation of client binders and signing packets for wills, trusts, powers of attorney, and other planning documents

  • 📁 Maintain organized physical and digital files, following confidentiality and compliance requirements

  • 🛠️ Perform general administrative tasks, such as data entry, office supply management, assist with client billing, and light clerical support

  • 👥 Provide administrative support to attorneys and staff on special projects related to estate planning, elder law, Medicaid planning, and special needs trusts

Qualifications

  • Warm, professional communication style suited to working with seniors, caregivers, and families

  • Both a collaborator and an independent thinker.

  • Strong organizational skills and the ability to manage multiple tasks calmly and efficiently

  • Comfort with basic office technology and willingness to learn new technology systems such as case management systems and legal‑specific software.

  • Ability to maintain confidentiality and handle sensitive information with discretion

  • Patience, empathy, and a client‑centered mindset

  • Tasks listed above are exemplary, not definitive – actual tasks will vary based on employer needs, employee aptitude, and other hiring decisions.

Experience:

  • High school or equivalent (Required), Associate or Bachelor (Preferred).

  • Prior experience in a law office, medical office, or client‑service environment is helpful but not required

 Benefits for Full-Time Employees: 

  • Heath insurance, Dental, Vision (with employee contribution) effective the first of month after 30 days

  • Group life insurance

  • Paid Personal Days

  • Paid holidays (New Year’s Day, MLK Jr. Day, Presidents Day, Memorial Day, Juneteenth, Fourth of July, Labor Day, Thanksgiving, Christmas)

  • IRA, 401K or similar retirement plan

Send Us Your Resume
 
 

“Planning is bringing the future into the present so that you can do something about it now.”

– Alan Lakein

 

Compassionate Legal Guidance

Christina M. Bushnell and Dawn E. McFadden are sisters who help clients with elder law planning, special needs planning, general estate planning and probate matters. We are here to provide you with peace of mind, helping you feel secure as you move forward with your life.

McFadden Bushnell LLC can help you plan effectively whatever your circumstances happen to be. Whether you are interested in planning for your own future, or you are facing a situation with a loved one that you are unsure of how to navigate – such as the need for nursing home care – we can help you through the process.

With two sisters leading our firm, we really do understand the value of family. Let us strive to do all we can to help you and your family. Please contact us today to learn more about our legal services in Cleveland and throughout Northeast Ohio.